Spam Feedback System
Thank you for submitting spam messages to the Spam Feedback System. This is an automatic feedback mechanism that allows you to submit misclassified messages directly into the spam classification service. Spam messages that you send us will be fed directly into the anti-spam training systems, ensuring that current and future variants of spam messages are detected and blocked by the filtering service before entering your network.
Due to
the specific nature of spam, it is very important that our systems are able to
analyse as much of the mail as possible. In particular, it is important
that we receive the spam message back in its original form. For these
reasons, the message must be submitted by yourself as a forwarded message attachment,
and not as forwarded text, which tends to be the default for many mail clients.
Unfortunately, any messages not in the correct format cannot be processed.
Submitting
Mail to the Spam Feedback System using Common Mail Clients
Please
use the following guidelines for future submissions to the Spam Feedback
System, which are dependant upon the mail client that you use.
Microsoft Outlook and Outlook Express
To use
Microsoft Outlook and Outlook Express to submit feedback:
1. Launch Outlook
2. Open a new message window by clicking on the New button on the Outlook toolbar or
choose File > New > Message
from the menu options.
3. Drag
the misclassified message(s) onto the
new message window to attach
them. The user will see a + sign by the mouse icon to indicate the message will be copied into the new message.
4. Send
the new message containing the
attachments to the appropriate email address provided to by your service provider, i.e., send the spam to the email account set up to receive spam feedback, etc. Please contact
your service provider for the email addresses that
are used for Spam Feedback submission.
Mozilla Thunderbird
To use Mozilla Thunderbird to submit feedback:
1. Launch Thunderbird
2. Open a new message window by clicking on the New button on the Thunderbird toolbar or
choose File > New > Message from the menu options.
3.
Drag
the misclassified message(s) onto the new message window over the header/attachment area of the message
to attach them. The user will see a +
sign by the mouse icon to indicate
the message will be copied into the
new message.
4. Send the new message containing the attachments to the appropriate
email address provided to by your service provider, i.e., send the spam to the email account set up to receive spam feedback, etc. Please contact
your service provider for the email addresses that
are used for Spam Feedback submission.
Eudora for Windows or Mac
To use
Eudora to submit feedback:
1. Launch Eudora
2. Locate the message
to be submitted and save as a file. From the menu bar choose File>Save
As. Note the location of the
saved file. The file name
will match the subject line by
default.
3. Open a new message window by clicking on the New button on the Mail toolbar or choose
File > New > Message from the
menu options.
4. On the
menu bar, choose File > Attach
File. Navigate to the location where the offending message was saved, select the file, and click on the Choose File button.
5. Send the new message containing the attachments to the appropriate email address provided to by your service provider, i.e., send
the spam to the email account set up to receive spam feedback, etc. Please contact your service provider for the email addresses that are used for Spam Feedback submission.
Apple Mac Mail
To use
Mac Mail to submit feedback:
1. Launch Mail
2. Locate the message
to be submitted and save as a file. From the menu bar choose File>Save
As. Note the location of the
saved file. The file name
will match the subject line by
default.
3. Open a new message window by clicking on the New button on the Mail toolbar or choose
File > New > Message from the
menu options.
4. On
the menu bar, choose File > Attach
File. Navigate to the location where the offending message was saved, select the file, and click on the Choose File button.
5. Send the new message containing the attachments to the appropriate email address provided to by your service provider, i.e., send
the spam to the email account set up to receive spam feedback, etc. Please contact your service provider for the email addresses that are used for Spam Feedback submission.